The exciting and innovative Benneton mobile app will enhance policy holders’ experience with Benneton Insurance Brokers. There are several exciting functions, packaged into a very smart little app to ensure client service excellence!
1. Policy holders will be able to submit and store important information about themselves or their family on the app to access in an emergency situation.
2. Additional cover can be requested via the app and policy holders can include photographs, capture any relevant data about a vehicle for assessment and add their own descriptions for example.
3. There is a built-in panic button to push in case of a roadside emergency. The panic button will send an alert into the call centre to “call back” the policy holder and arrange immediate assistance.
4. Functionality is built-in to lodge a notification of incident to expedite a claim with step-by- step assistance on the app. Policy holders will also be prompted to take the required photo evidence at the scene and these photos will be date and time stamped so as to enable Benneton Insurance Brokers to expedite the processing of the claim.
5. Policy holders will be able to access Benneton’s suite of customised assistance andemergency services via the app with content that explains what they are covered for prior to calling the call centre.
6. Recommendations can be made to friends about Benneton’s products and services.
7. Policy holders will receive the latest news and updates through Push Notifications.
8. There is an area within the app where Policy holders can do a vehicle pre-inspection for second hand vehicles. They will be able to take photos of the front, side and back of the vehicle and capture the details of the vehicle e.g. make, model and derivative as well as driver’s details.